Privacy Policy | TringPhone

1. Introduction

At TringPhone, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP calling services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

We collect information that you provide directly to us, including:

Account information (name, email address, phone number)
Payment information (processed securely through our payment processors)
Contact lists (when you choose to sync your contacts)
Call history and metadata (duration, participants, timestamps)
Usage data (features used, settings preferences)
Device information (IP address, browser type, operating system)
Communications with our support team

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our VoIP calling services
Process your transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraudulent activity
Comply with legal obligations and enforce our terms
Personalize and improve your experience

4. Call Content and Recording

Important: We do NOT record or store the content of your voice calls.

We only collect call metadata (such as call duration, time, and participants) necessary to provide the service and for billing purposes. The actual content of your conversations is transmitted securely and is not stored on our servers.

5. Information Sharing

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (payment processing, customer support, analytics)
Telecommunications Partners: With VoIP providers (Twilio, Telnyx, Vonage) necessary to complete calls
Legal Requirements: When required by law, court order, or government request
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to share information

We do NOT sell your personal information to third parties for marketing purposes.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption in transit using TLS/SSL protocols
Encryption at rest for stored data
Regular security audits and penetration testing
Access controls and authentication measures
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Keep you logged in to your account
Remember your preferences and settings
Analyze usage patterns and improve our service
Provide security features and fraud detection

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our service.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured format
Objection: Object to certain processing of your data
Restriction: Request restriction of processing
Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@tringphone.com

9. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations (tax, accounting, audit requirements)
Resolve disputes and enforce our agreements

Call metadata is typically retained for 12 months unless required longer by law. Account information is retained until you request deletion or your account is closed.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information, including:

Standard contractual clauses approved by the European Commission
Adequacy decisions for certain countries
Privacy Shield frameworks (where applicable)

11. Children's Privacy

Our service is not intended for children under 13 years of age (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new Privacy Policy on this page
Updating the "Last updated" date
Sending an email notification (for significant changes)

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

15. Regional Specific Information

For European Economic Area (EEA) Users

If you are located in the EEA, the data controller is TringPhone, Inc. You have the right to lodge a complaint with your local data protection authority.

For California Residents

Under the California Consumer Privacy Act (CCPA), you have additional rights including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion
Right to non-discrimination

Note: We do not sell personal information.